1. Contact us first
Email info@kneerestore.world or call +61 7 5592 1656 with your name, session date (if relevant), and a clear description of the issue. We acknowledge complaints within two business days.
2. Our process
We investigate, speak with hosts where appropriate, and propose a resolution—such as a refund, credit, or service adjustment in line with our Refund Policy. We aim to resolve most matters within 14 business days.
3. Consumer guarantees
Under the Australian Consumer Law, services must be provided with due care and skill and be fit for purpose. Remedies may include refund, repeat service, or compensation depending on the failure. Nothing in this policy limits those rights.
4. Privacy complaints
Privacy concerns are handled under our Privacy Policy. You may contact the OAIC if unresolved.
5. External assistance
Queensland residents may contact the Office of Fair Trading (Queensland). National information is available via the ACCC at accc.gov.au.